FAQ

Order Status

Log into your to check your order status.

Log into your to view orders you have placed. Then click the link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Log into your to track your order.

Log into your to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact for assistance.

Log into your to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact for assistance.

If you feel that you have received the wrong product, please contact within 72 hours of receiving the product.

Log into your to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

1.
2. Enter your email address.
3. Select "I am a new customer".
Follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our for more information.

Log into your . Navigate to "Account Details" and click on "View Addresses." To update your information, select "Edit" under your "Default" address.

Log into your . Beneath the login box, click the "Forgot your password?" link and follow the instructions to change your password.

Shipping & Returns

Please see our for complete details.

Shipment prices vary depending on the location. Shipping is automatically calculated before you submit your payment information. Simply add items to your cart and proceed to the Checkout page, where you will be presented with various shipping methods and their corresponding prices.

Create an . During signup, you'll be asked for your shipping address details, including your country. If your country is not listed in the drop-down menu, unfortunately, we are unable to ship to your location at this time.

Orders are processed and shipped within 24 hours of placement, unless specified otherwise on the product's page regarding availability. You will receive a shipment confirmation and tracking information once your order has been dispatched.

Please see our for complete details.

Please refer to our for detailed instructions on how to return your product.

Guarantees

We value your privacy. Please view our for complete details on how we use the information we collect.

This website is protected with SSL (Secure Socket Layer) encryption, the highest standard in Internet security.

Pricing & Billing

Sales tax is only applicable if you are located in the same state as our warehouse, which is in Florida, USA.

Log into your to review your orders. You can compare your order history on our website with your financial records. If you have any questions or concerns, please contact for further assistance.

Log into your to review your orders. Click on the order for the invoice you need to view and print.

Credits usually take 7-10 business days to process from the time we receive your item(s).

Your credit card will be charged within 24 hours before your item(s) are shipped.

Buyer's Guide

To purchase a gift certificate for someone, click .
If you have received a gift certificate and would like to redeem it, add your desired products to your cart and proceed to checkout. Under the list of products, you will find an input box for Discount Codes or Gift Cards.

To find the product(s) you're looking for, you can:
1. use the navigation menus at the top, left, and bottom of our website, or
2. type a keyword into the SEARCH box.
If you have any trouble locating a product, please contact for assistance.

To navigate our website, simply click on a category that interests you. Categories are located at the top, left, and bottom of our website. QUICK TIP: Hover your mouse cursor over anything that might be a clickable link. If it's a link, your cursor will turn into a "hand." If it's not a link, your cursor will remain an "arrow." You can also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, please contact customer service for assistance.

Add your desired products to your cart and proceed to checkout. Under the list of products, you will find an input box for Discount Codes or Gift Cards.

Additional Support

Send us a message through our page. We will get back to you within 24-48 hours.